Freshservice alternatives

Freshservice alternatives for IT asset management

Freshservice is usually bought for the service desk, and its asset module arrives with it. Teams start looking elsewhere when that module has to serve people who are not agents, equipment that is not IT, or a service desk that is itself being replaced.

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What is the best Freshservice alternative for IT asset management?

To replace the whole platform, compare InvGate (priced by agents) and AssetSonar (priced per asset), which both pair a service desk with asset management. For CMDB depth on your own servers, ManageEngine AssetExplorer. If Freshservice stays for tickets and only assets move, Stackroom suits teams where non-agents issue, book and count equipment, with unlimited users on every plan.

Last reviewed 24 September 2026

Why teams start looking

Where Freshservice's asset module starts to pinch

Two meters, and the second one is easy to miss

Freshservice charges per agent, and asset management runs on asset units. Every plan includes Freshworks' ITAM Growth package with 100 units; beyond that, units come in packs of 500. Different assets consume different amounts. Freshworks lists a laptop or desktop at one unit, a server, virtual machine or network device at four, and a non-networked physical asset at a twenty-fifth of a unit.

Moving up an ITAM tier, for contracts, purchase orders or software asset management, is also bought in asset units. So growing the team and growing the estate both move the bill, and an organisation with a sizeable server room and a small desk feels the second meter first.

The people with the equipment are not agents

People raising tickets are not billed as agents, but working on the asset register is agent work. A stores supervisor, a lab technician or a team lead loading a van has no reason to hold a service-desk seat. Without one they cannot record what they hand over, so somebody else enters it later, from memory, or not at all.

Configuration items are not shared kit

Freshservice models an asset as something a ticket, change or incident can point at. That is right for IT. It is less right for a camera two teams want on the same Friday, because there are no bookings. Assignment is recorded, but there is no signature at handover and no clearance list for a leaver, and audits are basic rather than a scoped count someone walks with a phone.

The service desk is moving anyway

Sometimes the asset module is not the problem. The organisation is changing ITSM platform, and the real question is whether assets follow the desk or get a home of their own. Both are defensible. The answer depends on who has to keep the register accurate.

When staying on Freshservice is the right call

You need a service desk and Freshservice is working as one. Moving assets out means two systems where you now have one, and the first 100 asset units came with the desk.
Your asset questions are asked inside tickets: which laptop this incident concerns, what a change will affect.
You rely on CMDB relationship modelling between services, applications and infrastructure, or on the service discovery and dependency mapping in Freshservice's top ITAM tier. Stackroom's locations, departments and folders form a hierarchy, not a dependency map.
Everyone who touches equipment is already an agent, so the seat question never comes up.

The shortlist

Alternatives to Freshservice worth evaluating

Ordered by how well each fits someone leaving Freshservice. Not all of these are us, and the one that is is labelled.

1.
InvGate
IT asset management
For a like-for-like swap of the whole platform, InvGate bundles a service desk with ITAM that includes agent-based discovery, software normalisation and licence reconciliation. End users and approvers are unlimited and free; you pay for the agents working tickets, and asset count is not a published licensing dimension for its service management.
Pick it if
You are replacing Freshservice entirely and want discovery and licence reconciliation in the product rather than bought as extra asset units.
Watch out for
It is still agent-priced ITSM, so the seat problem for non-IT staff who handle equipment does not go away, and there are no bookings. The workflow builder and AI service agent start at the second tier, and on-premise hosting is Enterprise only.
Stackroom vs InvGate
2.
AssetSonar
Workplace & remote IT
AssetSonar turns Freshservice's meter round: agents and seats are unlimited and you pay per asset per month, with service management as the dearer tier. Prebuilt MDM connectors, Intune and Jamf among them, bring device data in without a discovery agent of its own.
Pick it if
Your helpdesk team is growing faster than your estate, and you want hardware, software tracking and tickets in one product.
Watch out for
Every asset you register adds to the bill, so the asset-unit pressure you felt in Freshservice comes back in a different form. Advanced software asset management is a further per-asset add-on, and volume discounts only start at 1,000 assets.
Stackroom vs AssetSonar
3.
Stackroom
That is us
If the service desk is staying and the complaint is the asset module, Stackroom takes the physical register out of the ticket system. Anyone can be a user without a seat cost, shared items can be booked, handovers are signed and returns record condition, and a count is a scoped audit done on a phone. Cover, AMC and CMC contracts and SLM or WDV depreciation sit on the same record.
Pick it if
You keep Freshservice for tickets and want the people who physically issue and return equipment, inside and outside IT, to maintain the register themselves.
Watch out for
No ITSM, no incidents or changes, no CMDB dependency modelling, no discovery or software inventory. You will run two systems, and joining them is REST API and webhook work on your side rather than a prebuilt connector.
Stackroom vs Freshservice See pricing
4.
ManageEngine AssetExplorer
IT asset management
If you want a real CMDB, network scanning and software licence tracking but are tired of paying for assets through a service-desk subscription, AssetExplorer licenses by IT asset count in bands from 250 to 10,000, annual or perpetual, and nothing about it scales on users.
Pick it if
Your organisation is comfortable running its own server, or already runs ManageEngine products such as ServiceDesk Plus.
Watch out for
It is on-premise software, so you take on the infrastructure Freshservice ran for you, and getting it deployed is a project rather than a sign-up. Remote control is a paid add-on.
Stackroom vs ManageEngine AssetExplorer
5.
Reftab
Equipment tracking & checkout
For a small IT team that only ever used Freshservice's assets to know who has which laptop, Reftab does hardware checkout and loan agreements at a flat monthly price, with unlimited users on the hardware plan and a free tier of 50 assets.
Pick it if
Your estate is IT hardware, a helpdesk lives elsewhere, and you want the simplest register that does assignment well.
Watch out for
No CMDB and nothing tying assets to tickets. Software asset management is a separate charge per software user, and maintenance, audits and depreciation are limited, so this is a step down in scope as well as in price.
Stackroom vs Reftab

How to choose

Three questions that separate this shortlist

Is the service desk leaving too?

If yes, compare InvGate and AssetSonar, which both bring tickets and assets together. If the desk stays, you are choosing a dedicated register (Stackroom, Reftab or AssetExplorer) and accepting that two systems will need to agree on who holds what.

Which meter hurts: agents or assets?

InvGate keeps you on agents. AssetSonar and AssetExplorer move you onto asset count. Stackroom, and Reftab's hardware plan, do not charge per user at all. Work out which number grows faster in your organisation, helpdesk staff or registered equipment, and choose the meter that tracks the slower one.

Who outside IT has to update the register?

If nobody, an ITSM asset module is fine and you may not need to move. If it is facilities, a stores counter, a lab or field teams, the tool must let them in without a seat each and handle bookings and returns on a phone. That is the case Stackroom is built for.

Migration

Moving your data out of Freshservice

Freshservice holds assets as configuration items, linked to tickets, changes and each other. Export the asset inventory with asset tag, serial, product, asset type, location, department, the person it is assigned to and any custom fields. What the export includes can depend on your plan and admin rights, so open the file and check it contains assignments and custom fields before planning around them. If you are on an ITAM tier with contracts, export those separately.

Asset types map to Stackroom categories, locations to hierarchical locations, departments to departments, and custom fields to Stackroom custom fields you define first. Import people by CSV before assets so each assignment resolves to a named holder. Stackroom's import covers assets and people, so contracts are re-created by hand as cover records (manufacturer, extended, AMC or CMC) with provider, policy number, cost and expiry. A contract that covers fifty laptops can be one record across all fifty.

Ticket history, change records and relationships between configuration items stay behind; Stackroom has no equivalent. Keep them in Freshservice, or wherever the desk goes next, and if you need the link, put the Stackroom asset tag on the ticket rather than the other way round.

Pick a cut-over date, then run a scoped audit of each site in the first fortnight so the imported register is checked against what is physically there. If Freshservice stays as the desk, decide which system owns each field, use webhooks to push custody changes where the desk needs to see them, and stop editing hardware records in Freshservice once Stackroom is authoritative. Two registers that are each sometimes right are worse than either one.

See the Migration Center

FAQ

Freshservice alternatives — common questions

What plans does Freshservice offer?

As listed on Freshworks' pricing page in October 2026, Freshservice has four plans: Starter, Growth, Pro and Enterprise. All are priced per agent per month, billed annually or monthly, and each includes the ITAM Growth package with 100 asset units, with more sold in packs of 500. There is a 14-day trial and no free plan. Growth is the name of both a service desk plan and an ITAM tier.

What are Freshservice's modules?

As listed in October 2026, Freshworks presents four products on one platform and CMDB: ITSM, ITAM, ITOM and ESM, with project portfolio management also on the pricing page. ITAM has three tiers. Growth covers discovery, hardware, lifecycle and the CMDB; Pro adds contracts, purchase orders and software asset management; Enterprise adds service discovery and dependency mapping.

Is there a Freshservice alternative for IT asset management only?

Yes. Freshservice's ITAM sits on an IT base plan, which Freshworks requires before you can buy extra asset units or move up an ITAM tier. ManageEngine AssetExplorer, Reftab and Stackroom are all sold without a service desk. AssetExplorer is the one with a CMDB and scanning; Reftab is the simplest; Stackroom covers custody, bookings and audits across IT and non-IT equipment.

Do our non-IT staff need seats in these alternatives?

In Freshservice and InvGate, people raising tickets are not billed as agents, but doing asset work usually means agent access. AssetSonar makes agents unlimited and charges per asset instead. Stackroom includes unlimited users on every plan, so the person issuing, returning, booking or counting equipment is never a licensing decision.

Can we keep Freshservice for tickets and use Stackroom for assets?

Yes, and it is the most common way Stackroom arrives where Freshservice is already running. Tickets, changes and IT configuration items stay put; physical custody, bookings, cover and audits move out. Custody events can be pushed out by webhook, and hardware records created or updated through the REST API.

Is there a Freshservice alternative with a free plan?

Freshservice itself offers a 14-day trial rather than a free plan, and the ITSM alternatives here are also trial-based. Stackroom has a free plan with unlimited users, and Reftab a free-forever tier capped at 50 assets, both for the asset side only. Neither is a service desk.

Trying an alternative to Freshservice?

Import your data, print a sheet of labels, and run a real checkout the same day. The free tier has unlimited users.